Frequently Asked Questions
All answers to your questions about fg664, right here
From withdrawals to account security, customer support to responsible gaming — this page has straightforward and honest answers to whatever questions you may have about fg664.
fg664 is committed to ensuring a trusted and safe online betting experience for players in Bangladesh. This FAQ page is designed so you can quickly find accurate information on any topic — from account security to payments, support, and responsible gaming. Below you will find questions and answers organized into four sections. If you do not find the answer to your question here, contact us via our 24/7 live chat or at [email protected].
Responsible Gaming
You must be at least 21 years old to open an account and place bets at fg664. This is a strict policy of our platform. If a user is found to be under 21 during age verification, their account will be suspended and any deposited funds will be returned. Online betting is for those aged 21 and above only.
Yes, fg664 supports responsible gaming. You can set your own daily, weekly, or monthly deposit limit at any time. To do this, go to your account settings or contact our support team directly via live chat. Once a limit is set, it takes effect immediately.
Cooling-off is a way to take a break from betting for a set period — usually a few days to a few weeks. Self-exclusion is a longer-term break, where your account is completely deactivated for a specified period. To activate either, email [email protected] or submit a request via live chat — our team will act quickly.
If you or someone you know feels that gaming habits are getting out of control, do not delay in seeking help. Speak directly with the fg664 support team — we will assist without judgment. Also consider sharing the matter with a family member or someone you trust. We treat responsible gaming as our highest priority.
Online betting is a form of entertainment — not a source of income. Betting beyond your means can cause financial and mental harm. fg664 wants every player to enjoy the experience safely. That is why we provide protective tools such as deposit limits, cooling-off, and self-exclusion. For those aged 21 and above only.
Customer Support
The fg664 customer support team is active seven days a week, twenty-four hours a day. During Eid holidays, late at night — you can reach us at any time. Live chat is generally the fastest way to get a response.
Support is available through two channels. First, live chat on the website — this is the fastest option. Second, email — write the details of your issue to [email protected]. Support is not provided by phone or social media.
The fg664 support team provides service in both Bengali and English. Keeping the convenience of Bangladeshi players in mind, we fully welcome communication in Bengali. Whether you write in Bengali or English via live chat or email, you will receive a prompt response.
For a faster resolution, have a few things ready before reaching out: your mobile number or email registered to your account, a detailed description of the issue (when it occurred, what happened), and if it is payment-related, the transaction ID or reference number. Having this information allows the support team to resolve issues much more quickly.
Emails sent to [email protected] are replied to as quickly as possible. More complex matters may take a little longer, but our team is always active. For urgent issues, using live chat is the best option.
How to Withdraw
Yes, withdrawals at fg664 are processed 24/7 — at night, on Fridays, or on any holiday. After a successful withdrawal request, funds typically arrive in your bKash, Nagad, or Rocket account within 1 hour. The minimum withdrawal amount is ৳800.
Withdrawals are normally completed within 1 hour. If more time has passed than expected, first check your account's withdrawal history and view the transaction status. If the issue persists, contact us via live chat or at [email protected] with your transaction reference number.
No. Under fg664's security policy, withdrawals must always be made to a bKash, Nagad, or Rocket account registered in your own name. Sending funds to a third-party number is not possible. This is done to protect your own money.
Before withdrawing winnings from the welcome bonus, the wagering requirement must be met. You must place bets 15 times the bonus amount. For example: if you receive a ৳1,000 bonus, you must place a total of ৳15,000 in bets before withdrawing bonus winnings. Once the wagering requirement is fulfilled, you can withdraw in the normal way.
The minimum withdrawal amount at fg664 is ৳800. Three methods are available for withdrawals: bKash, Nagad, and Rocket. The minimum limit is the same for all three — ৳800. Rocket is the mobile wallet service of Dutch-Bangla Bank.
Account Security
Take a few steps quickly: first, change your password. Then urgently notify us via live chat or at [email protected] so the team can secure your account. Keep screenshots of any suspicious transactions. The fg664 security team will investigate promptly and take the necessary action.
A strong password must contain: at least 12 characters, a mix of uppercase and lowercase letters, numbers, and special characters. Avoid easy combinations like your name, date of birth, or "1234". Do not use your fg664 password on any other site. Using a password manager is recommended.
Yes. All data transfers at fg664 are protected by SSL (Secure Socket Layer) encryption. This means your password, payment information, and personal data are encrypted during transmission and cannot be read by third parties. If you see a padlock icon in your browser's address bar, the connection is secure.
Scammers often create fake sites that look like the real one. Always confirm in the URL bar that the address is fg664.lat — no other domain or spelling. Do not click on unfamiliar links received via SMS or social media. Report suspicious sites to [email protected].
Never share it. No fg664 employee or support team member will ever ask for your OTP, bKash PIN, Nagad PIN, or Rocket PIN for any reason. If anyone asks for these, it is a scam attempt — disconnect immediately and report the matter to [email protected]. Your security is our priority.
Did not find the answer to your question?
If the FAQ above does not answer your issue, do not worry. The fg664 support team is with you seven days a week, twenty-four hours a day — in Bengali or English, whichever is more convenient for you.
24/7 Live Chat